TTB11 Privacy Policy – Comprehensive Personal Data Protection for Malaysian Players

Welcome to TTB11's Privacy Policy page — Malaysia's trusted online entertainment platform of choice for players from Perlis to Tawau. At TTB11, we understand that your trust in us depends not only on the quality of our slots, fishing games, and live casino offerings, but also on how well we safeguard the personal information you entrust to us when you register and use the platform.

This Privacy Policy is TTB11's official document that clearly and comprehensively explains how we manage the personal data of all our members. We've written it in plain language — not confusing legal jargon — because we believe every TTB11 member deserves to know exactly what happens with their information. Nothing is hidden, and nothing is deliberately obscured.

As a platform operating in Malaysia, TTB11 fully complies with the Personal Data Protection Act 2010 (Malaysia's PDPA) — the country's primary personal data protection legislation governing how private organisations handle individuals' personal data. Our compliance with the PDPA is not merely a formality; it is a responsibility we take seriously and continuously reinforce through our systems, staff training, and internal procedures.

TTB11 only collects personal data that is strictly necessary to deliver our platform services, meet legal requirements, and maintain the security and integrity of the TTB11 ecosystem. Below are the categories of data we collect and their primary purposes:

TTB11 not collect sensitive data such as medical information, religious beliefs, political views, or any other category of sensitive data as defined under PDPA 2010, unless there is a specific requirement that you have explicitly agreed to.

TTB11 collects members' personal data through a number of clearly defined and legitimate channels. We are transparent about all these data collection points so you know exactly where your information comes from:

• Account Registration Form: When you first register a TTB11 account, you provide us directly with basic information such as your name, email address, and phone number.
• KYC Verification Process: To enable your first withdrawal, or when required for compliance purposes, you may be asked to upload an identity document for verification.
• Platform Usage Activity: When you use TTB11 — whether playing slots, Dragon Fishing, live casino, or any other game — our system automatically logs your gaming activity for account management and security purposes.
• Financial Transactions: Every time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, or submit a withdrawal request, transaction records are retained for financial compliance and anti-money laundering purposes.
• Communications with Customer Support: Your conversations with the TTB11 support team via live chat, WhatsApp, or email may be recorded for quality training and dispute resolution purposes.
• Cookies & Tracking Technologies: The TTB11 platform uses cookies and similar technologies to enhance the user experience, detect fraud, and analyse usage patterns — with your consent.

We do not collect data from third-party sources without your knowledge and consent, except where permitted by applicable Malaysian law, such as anti-money laundering (AML) requirements.

All data collected by TTB11 is used solely for purposes that are lawful, necessary, and directly relevant to providing our platform services to you as a member. Below is a complete list of data use purposes at TTB11:

• Account Management & Administration: To create, manage, and maintain your TTB11 account, including the login process, profile management, and account security settings.
• Financial Transaction Processing: To process deposits via Malaysian e-wallets and FPX, and to handle your withdrawal requests to your preferred bank account or e-wallet.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multi-account usage, and any platform abuse that violates TTB11's Terms and Conditions.
• Legal Compliance: To meet Malaysian legal compliance requirements, including PDPA 2010, anti-money laundering (AML) obligations, and Know Your Customer (KYC) requirements.
• Customer Support: To resolve inquiries, complaints, and technical issues you report to the TTB11 support team, which operates 24/7 in Bahasa Malaysia.
• Responsible Gambling: To monitor gaming patterns and identify members who may need responsible gaming support, as well as to enforce the limits you have set within your own account.
• Platform Optimisation: To improve the performance, usability, and overall experience of the TTB11 platform, based on anonymised usage analytics.
• Service Communications: To send important account-related notifications such as transaction confirmations, security alerts, and significant updates to our terms — not for marketing purposes without your consent.

TTB11 does not sell, rent, or disclose members' personal data to third parties for marketing or commercial purposes. However, to deliver a complete and secure platform service, we do need to share certain data with selected parties under strictly limited and controlled circumstances:

• Payment Service Providers: Malaysian e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and the FPX platform receive only the minimum transaction data required to securely process your deposits and withdrawals. These providers are subject to their own stringent privacy policies and security standards.
• Game Providers: Game providers supplying slots, fishing games, and live casino content to TTB11 may receive session data required for games to function correctly. This data is anonymised wherever possible.
• Security & Anti-Fraud Services: Third-party security service providers that assist TTB11 in detecting and preventing fraud, money laundering, and unauthorised access.
• Malaysian Authorities: TTB11 may disclose personal data to Malaysian law enforcement agencies or authorities if required by a court order, applicable legislation, or valid legal process. We will notify you of any such disclosure whenever permitted by law.
• Professional Advisors: Accountants, lawyers, or consultants providing services to TTB11 may access the minimum data necessary, and are bound by strict professional confidentiality obligations.

All third parties with whom we share data are bound by strict data protection agreements requiring them to use that data solely for purposes specified by TTB11 and not to disclose it to any other party.

TTB11 does not transfer members' personal data outside Malaysia except where required for service operation, and in all such cases the transfer is carried out with protections equivalent to those required under the PDPA 2010.

TTB11 continually invests in the latest security infrastructure to protect the personal data of all our Malaysian members. Below is a comprehensive overview of the security measures we have in place:

• 256-Bit SSL Encryption: All communications between your web browser or app and TTB11's servers are protected by 256-bit SSL encryption — the same encryption standard used by major banks and leading financial institutions worldwide.
• Data-at-Rest Encryption: Personal data stored in TTB11's databases is also encrypted at rest — meaning that even in the highly unlikely event of a security breach, your data cannot be read without the appropriate encryption key.
• Role-Based Access Controls: Only TTB11 staff with a legitimate business need are permitted to access members' personal data. Access is restricted by role and responsibility, and all access is logged and audited on a regular basis.
• Two-Factor Authentication (2FA): TTB11 uses 2FA to secure internal access to data management systems, and offers 2FA as an option for members to protect their own accounts.
• Continuous Security Monitoring: TTB11's systems are monitored around the clock to detect unusual activity, unauthorised access attempts, or potential security threats — with immediate action taken upon identification.
• Regular Security Audits: TTB11 conducts regular internal and external security audits to identify and address potential vulnerabilities before they can be exploited.

In the event of any data security breach affecting your personal information, TTB11 is committed to notifying you within the timeframe required by applicable Malaysian law and taking all appropriate steps to mitigate any adverse impact on you.

TTB11 adheres to the principle of data storage minimisation — we retain your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements.

• Active Account Data: For as long as your TTB11 account remains active, your account data is retained so we can continue providing you with consistent, quality service.
• Financial Records Data: Financial transaction records are retained for a minimum of seven (7) years from the date of transaction, in accordance with applicable Malaysian financial and tax legislation.
• KYC Verification Data: Identity documents submitted for the KYC process are retained for the period required under anti-money laundering (AML) regulations — typically five (5) years after the business relationship ends.
• Security Log Data: Access logs and security activity records are retained for twelve (12) months for the purpose of security incident investigation.
• Support Communication Data: Communication records with the TTB11 support team are retained for three (3) years for reference and dispute resolution purposes.
• Following Account Closure: Once your account is closed, data that is no longer required for operational or compliance purposes will be deleted or anonymised within ninety (90) days of the closure date, unless a longer retention period is required by law.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and TTB11's commitment to privacy, you have the following rights regarding the personal data we hold:

To exercise any of the rights above, you may contact TTB11 via:

• Email: [email protected] with the subject line "Personal Data Rights Request"
• Live Chat: Available within the TTB11 platform, 24 hours a day
• WhatsApp: Via the TTB11 support number listed within the platform

TTB11 will process your request within thirty (30) calendar days of receiving a complete submission. For complex requests, we will notify you if additional time is needed and explain why. Processing standard data rights requests is free of charge; however, TTB11 reserves the right to charge a reasonable fee for requests that are repetitive or excessive.

The TTB11 platform uses cookies and similar tracking technologies to enhance the user experience, ensure account security, and understand how members use our platform. Below is an explanation of the types of cookies we use:

• Essential Cookies: These cookies are required for the core functionality of the TTB11 platform — including login session management and account security. They cannot be disabled without affecting platform performance. No personal data collected through these cookies is used for marketing purposes.
• Preference Cookies: These cookies save your preferences — such as your preferred language, display settings, and game choices — so you don't need to reconfigure them each time you use TTB11.
• Analytics Cookies: TTB11 uses analytics cookies to understand how members interact with the platform — including the most frequently visited pages, session durations, and navigation patterns. This data is used in aggregated and anonymised form to improve the platform.
• Security Cookies: These cookies help TTB11 detect and prevent fraudulent activity, unauthorised access, and the use of multiple accounts in violation of our Terms and Conditions.

You can manage your cookie settings through your web browser settings or via the cookie management panel available on the TTB11 platform. Please note that disabling certain cookies may affect the functionality or your overall experience on the platform.

TTB11 is an entertainment platform intended exclusively for individuals aged 18 years and above only. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

If we discover or are made aware that we have inadvertently collected personal data from an individual under the age of 18, we will:

• Immediately suspending the account in question while an investigation is conducted.
• Delete all personal data relating to that individual within a short timeframe.
• Return any remaining account balance via an appropriate method.
• Take steps to prevent similar registrations from occurring in the future.

If you are a parent or guardian who believes your minor child has registered for or used the TTB11 platform, please contact us immediately at [email protected] so that we can take the appropriate action promptly.

The TTB11 platform may contain links or references to third-party services such as payment providers or game suppliers. When you click on those links and leave the TTB11 platform, this Privacy Policy no longer applies to your use of those external platforms.

TTB11 is not responsible for the privacy practices, content, or security of any third-party websites or services you access via links from our platform. We encourage you to read and understand the privacy policy of any external platform or service before providing them with any personal information.

While TTB11 carefully selects its partners and service providers and ensures they adhere to appropriate data protection standards, we cannot directly control their privacy practices once you leave the TTB11 ecosystem.

TTB11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or evolving technologies. Any changes will take effect immediately upon publication of the updated version on the platform.

For significant and material changes to how we use your personal data, TTB11 will notify you through:

• A clear in-platform notification on TTB11 when you log in
• Email to your registered address (for critical account changes)
• Update the "Last Updated" date displayed at the top of this page

Your continued use of the TTB11 platform after a revised Privacy Policy takes effect will be considered your acceptance of the updated policy. If you disagree with the changes and do not wish your data to be processed under the new policy, you have the right to close your TTB11 account by contacting our support team.

We recommend revisiting this TTB11 Privacy Policy periodically — at least once every six months — to stay informed of our latest privacy practices.

If you have any questions, concerns, or requests relating to this TTB11 Privacy Policy or how we handle your personal data, our team is always ready to assist you in Bahasa Malaysia:

• Dedicated Privacy Email: [email protected] — use the subject line "Privacy Policy Enquiry" for faster processing. Responses within 24 business hours.
• TTB11 Live Chat: Available directly within the platform, 24 hours a day, 7 days a week. The fastest way to get immediate assistance.
• WhatsApp: Contact us via the TTB11 support WhatsApp number listed on the platform's support page.

TTB11's support team and privacy officers are best placed to help you understand your data rights, process deletion or correction requests, and address any concerns about how your information is managed on the TTB11 platform.

TTB11 takes all privacy-related complaints seriously and is committed to resolving every issue within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant data protection authority in Malaysia.